Refund policy
Return Policy & Information
If your purchase doesn't meet your expectations, our return policy is here to take care of you:
- Eligibility window: Returns are accepted within 100 days of delivery for a refund, store credit, or exchange.
- Exception: Returns will not be accepted if the products were made especially for you, based on your specific choices or instructions, or if they were clearly customised to your personal needs. In addition, no refunds are accepted on discounted products offered on Loop Archive to Loop Circle (this does not affect your rights to a remedy if the product is faulty, unsafe or not as described).
- Refund process: Products must be returned in their original condition, including all accessories and ear tips. Opt for the refund option during the return process.
Refund Information
If your return is accepted, we will notify you by email. Your refund will be processed and will automatically be applied to your original method of payment within 5 business days. If you've returned your items for a refund and it's not showing up, check your original purchase date. If you should already have your refund, just reach out to us.
Initial order shipping costs are non-refundable. If an order is refunded and your order qualified for free shipping, we will deduct the shipping cost from your refund.
If your return is accepted, we will notify you by email. Your refund will be processed and will automatically be applied to your original method of payment within 5 business days. If you've returned your items for a refund and it's not showing up, check your original purchase date. If you should already have your refund, just reach out to us.
Initial order shipping costs are non-refundable. If an order is refunded and your order qualified for free shipping, we will deduct the shipping cost from your refund.
Exchanges in Different Models and Colors
Exchange your Loop Earplugs for a different size or color effortlessly through our Returns Portal. Limited Edition colors may have certain restrictions, so please review the available options.
Final Sale
Items marked as 'Final Sale' aren't eligible for return. Exchanges for the same style/color may be possible, subject to availability. Additionally, customized items aren't returnable.